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Lessons from Australia: Life Without Amazon
I had the privilege of spending a week this summer in Sydney, Australia, attending the Online Retailer conference and expo. I was really excited to go not least because it was my first opportunity to...
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Online Sales Now An Essential Element of Holiday Projections
Online retailers got an early Christmas present from the National Retail Federation, which for the first time in its history released a holiday forecast for online sales. The NRF predicted holiday...
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Lessons from Australia: Back to the Future
At this summer’s Online Retailer conference and expo in Australia, the biggest attitude difference that I saw between Australian and U.S. retailers emerged during a panel session at the event. The...
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With BBYOpen, Best Buy Is Visible Across the Web
Ian Kelly’s job is to help spread Best Buy’s formidable product catalog across the Internet, so please excuse him if he seems pressed for time. “We’re continually activating our new projects,” says...
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Why Shopping Cart Abandoners Make the Best Customers
Despite the many improvements made to e-commerce websites over the past few years, shopping cart abandonment rates remain very high. But it turns out that customers who fill up their carts only to...
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What Are Smart Retailers Really Selling?
Retail was founded on a very simple principle: to acquire and make available for people that which they could not easily or affordably obtain on their own. Thus, buying wholesale and selling retail was...
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For 2012, Mobile Shopping’s Going Big Time
There’s plenty of optimism about holiday sales this year, and why not? The convergence of online and in-store experiences continues to pick up speed. Retailers have recognized the huge opportunities in...
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Is This the Death of Black Friday?
Black Friday is a week away, and the news is full of stories anticipating retailing’s version of New Year’s Eve. But this year will be different – a lot different, I think – so much so that I wonder if...
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Black Friday and Beyond: 5 Shopping Tools for Happier Holidays
More and more holiday shoppers are looking for inspiration online, according to the National Retail Foundation, which recently published a survey saying that 47.3 percent of consumers will look online...
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Black Friday Shopping on Amazon — In Real Life
As shoppers decide whether to do their Black Friday shopping in a store or online, they’ll no doubt weigh the less-than-pleasant aspects of each experience. Some of the frustrations of paying for...
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